Terms and conditions of use of the platform

Thank you for your interest in purchasing our products and services.

We recommend that you carefully read the terms and conditions of use, privacy policies, and cookie usage policies of the website www.povelia.com (the 'website') owned by Grepfrut SRL, CUI 48350280, with its registered office in mun. Vasile Pogor nr. 6, mansardă, camera 8, jud. Iași.

This document sets out the terms and conditions under which the website may be used, the terms and conditions for placing an order, and the terms and conditions for processing the order. To place an order, you must agree to the terms and conditions of the website, the privacy policy, the cookie policy, and the personal data processing policy. To browse the website, you must agree to the privacy policy and the cookie policy.

We reserve the right to modify at any time, without prior notice, the terms and conditions of the website, the appearance, options or features related to its operation, as well as the prices charged. Any changes will apply to future orders.

We inform you that we create stories using a program that uses artificial intelligence, based on specifications received from the Customer, so we assume no responsibility for the content of the stories created to order, and the Customer is obliged to check the text of the stories before making them available to children. Furthermore, the product created is not a substitute for education, and we do not guarantee that it will produce a specific result. The Customer is solely responsible for the impact they have on children. The voice used to render the text of the stories in audio format is not a human voice, but the voice used by the program that creates and renders the stories using artificial intelligence.

1. Definitions.

1.1. The general terms and conditions shall apply to all sales of goods by Grepfrut SRL through the website to the Buyer and may be updated, the latest version being available on this page of the website.

Buyer – the person who places an order on the website and pays the value of the order, also referred to as the Customer.

Seller – the company Grepfrut SRL, CUI 48350280, with its registered office in Iași, str. Vasile Pogor nr. 6, mansardă, camera 8, jud. Iași, which carries out sales through the website.

Product – stories that are created to order through the applications used by the Seller and delivered to the Customer. All goods sold through the website are products made to the customer's specifications, within the meaning of Article 2(4) of Government Emergency Ordinance No. 34/2014.

Order – an electronic document through which the Buyer transmits their intention to purchase certain products from the Seller.

Contract – represents the distance contract concluded between the parties through electronic means.

Intellectual property rights - all copyrights resulting from the manufacture of the product to order.

Specifications - all specifications and/or descriptions of the goods, as specified in the Order and as described on the website.

2. Intellectual property rights - all copyrights resulting from the creation of the custom-made product.

2.1. To place a valid order on our website, you must:(i) be over 18 years of age and/or have full legal capacity, (ii) agree to this Agreement, (iii) provide us with complete and accurate information, namely: first and last name, home address and delivery address, telephone number, email address.

2.2. After placing the order, the Seller will confirm its receipt, but this confirmation does not constitute the conclusion of the sales contract. Due to the fact that the products are made to order and according to the Customer's specifications, the Customer understands that they have no right, for any reason, to modify or cancel the order, and the Customer is obliged to make the payment. By placing the order, the Customer agrees to the form of communication (email or telephone) chosen by the Seller and undertakes to comply with all obligations incumbent upon them under the terms and conditions herein, as well as those in the privacy policy and cookie policy. The sales contract is concluded when the order is followed by the delivery of the products by the Seller.

3. Sales Policy.

3.1. The information used to describe the products created is available on the website (description, multimedia presentation, etc.) and is provided for presentation purposes only and does not constitute a contractual obligation on the part of the Seller. The Seller may add or modify the products in the offer without restriction and without prior notice.

3.2. The Customer selects the specifications they want the final product to have, providing the Seller with essential information for creating the stories. The Customer is solely responsible for the choices made and the information provided to the Seller. Once the order is accepted, the Seller will proceed to manufacture the products according to the specifications received from the Customer. After accepting the order, the Customer will no longer be able to cancel the order or request a refund of the price paid because the product is manufactured according to the customer's requirements and involves customizing the product according to the Customer's needs and wishes.

3.3. Communication with the Seller can be achieved through interaction with the Seller, posting opinions about the products purchased, or sending messages to the contact section. Opinions or comments containing insults, offensive expressions towards the website or other customers, or inappropriate language will be deleted from the website or ignored. The Seller is free to manage the information received without having to provide any justification for doing so.

3.4. The Seller informs the Customer that all stories are created by a program that uses artificial intelligence and are not the result of the intellectual creation of a human being.

4. Placing orders.

4.1. The Customer may place Orders on the website by filling in all the fields in the form provided on the website and finalizing the Order by providing the story created based on the requirements. It is essential to provide the Seller with the child's first and last name, the child's age, the lesson the Customer wants the minor to learn, and an email address to which the created story can be sent. If the Seller charges a price for the product, the order will be finalized after payment of the price. You can also contact us by phone or email at the number listed in the Contact section, Monday through Friday from 9:00 a.m. to 4:00 p.m. The response time for orders placed by email will be 2 business days.

4.2. By completing the order, the Buyer agrees that all data provided by them, necessary to complete the purchase process, is correct, complete, and true at the time of placing the order. The Buyer also agrees that the Seller may contact them in any situation where further information is required to manufacture the product and complete the sale.

4.3. The Seller may cancel the order placed by the Buyer, following prior notification to the Buyer, without any further obligation and without being liable for damages when:

• the order payment is not processed, regardless of the reason;
• invalidation of the transaction by the card processor;
• the data provided by the Customer is unreal, incomplete or incorrect.
• If the transaction can be canceled, and if the order has not been shipped, the money will be refunded according to the terms of the transaction processing bank. The amount will be released within 1-30 days, depending on the bank's policy, to the account from which the transaction was made.

4.4. The buyer is obliged to report any non-conformity (defects, non-compliance with the specifications mentioned in the order form, etc.) of the product within a maximum of 1 day of its delivery, by notifying the Seller by telephone or email.

The buyer does not have the right to withdraw from the contract provided for in OUG No. 34/2014 because the products are made to order, according to the Customer's specifications, and are customized products, according to art. 16 lit. c) of Government Emergency Ordinance No. 34/2014, for this reason the Customer will not be entitled to a refund of the price paid.

4.5. Payment methods.

When the Seller requests payment for the order, payment can be made online with your personal or company card, under conditions of complete security. Cards accepted for payment are those issued under the VISA (Classic and Electron) and MASTERCARD (including Maestro, if they have a CVV2/CVC2 code) logos.

No additional fees are charged for transactions. Card data is processed exclusively on PlatiOnline servers.

The security of your information is guaranteed by the fact that PlatiOnline does not store your confidential card details, but sends them encrypted over a secure connection to the processing bank. This way, your information is safe.

Regardless of the currency in your account, transactions are made in lei, at your bank's exchange rate.

5. Rules for using the site.

5.1 Users register on the website by filling out an online form with clear and complete information regarding their first and last name, phone number, email address, child's first and last name, child's age, and the lesson the Client wants the minor to learn. Only persons over the age of 18 may register on the website. Registration as a user is done by creating a unique username and password, which must not be disclosed to another person, or by completing the online form.

5.2. By accessing, visiting, placing an order, or performing any other activity on the website, you agree to comply with the following rules:

• You will use this website only to place orders or for information purposes.
• You will not place any false or fraudulent orders, otherwise we reserve the right to cancel the order and inform the competent authorities or take legal action to recover any damages caused.
• You will provide real, accurate, complete, and up-to-date information.
• You will respect the intellectual property rights of any element found on this site.
• You will not take any action that could cause any damage to our site, otherwise we reserve the right to take legal action to recover any damages caused.
• You will not take any action that is illegal, immoral, against public safety, or any other action or omission that violates any applicable regulations.

5.3. In the event of a breach of any of these rules, we reserve the right to take one of the following measures: to block or restrict access to any user who breaches the above rules, to cancel orders, delete the account, notify the competent authorities for administrative/criminal liability for any antisocial acts, and take legal action to recover in full all damages caused, present or future, including unrealized benefits and legal costs.

6. Intellectual property rights.

6.1. The content of the website, namely all information published on the website, the content of emails sent to the Customer, information related to the products sold, as well as any image, logo, slogan, commercial symbols, text and/or multimedia content, are the exclusive property of the Seller, which holds all intellectual property rights either directly or indirectly (through licenses for use and/or publication).

6.2. The Customer is not permitted to modify, alter, or partially reproduce the information in any other context. The Customer is permitted to distribute the story to family members or other third parties, and the Seller has no obligation or liability regarding the distribution of the story. Furthermore, in the event of distribution of the story, the Customer assumes full responsibility for the disclosure of personal data or for any damage that may be suffered by him, his child or any other person as a result of this action.

6.3. The intellectual property rights of the product belong to the Seller, with the Buyer having only a non-exclusive right to use the story, unlimited in terms of territory and time.

7. Confidentiality.

7.1. The Customer shall not disclose to third parties the details of the order and correspondence with the Seller. The Seller shall keep confidential the information provided by the Buyer.

7.2. By providing information on our website, you grant the Seller unrestricted and irrevocable access to this data and grant them the right to use, reproduce, display, modify, transmit, and distribute this information for the purpose of completing and delivering the order, as well as for commercial purposes to promote the Seller's products.

8. Commercial communications.

8.1. The Customer agrees to receive commercial communications from the Seller regarding the goods sold, promotions, and any other commercial information. The Customer may withdraw their consent given to the Seller at any time by sending a request by email.

9. Delivery of products. Warranty.

9.1. The products will be sent to the Buyer by email, the latter being obliged to download the file in order to be able to use or play it on various devices. The Buyer undertakes to check the text and content of the stories in advance, prior to sending them to minors. The Seller is not responsible for the way in which the stories are created by the program used, and they will be delivered to the Buyers in the way in which they were created, without being checked beforehand.

9.2. The products sold are not covered by any warranty.

10. Writing reviews, comments, questions, and answers. Complaints.

10.1. Customers of the website may write reviews, comments, questions, and answers regarding the products purchased, all of which are generically referred to as information. Any post by a person who has not purchased products from the Seller will be censored. The information written by Customers may be both positive and negative (using appropriate language) and shall refer strictly to the characteristics and use of a product.

10.2. The information shall be:

• about the product's features, without mentioning info about interactions with the Seller or product features that can change (price, sales policy, promotions, etc.).
• written in a civilized language, not offensive to the Seller or other Customers, and the information provided shall be true, not misleading, accurate, and written in Romanian.
• shall not contain personal data that should not be made public or that could lead to the disclosure of identity.

10.3. Any complaint shall be submitted in writing by the Customer, providing all their identification details and the necessary information for the request to be resolved. The Customer shall also attach proof of purchase of the product. You can also contact us at the telephone number listed in the Contact section, Monday through Friday from 9:00 a.m. to 4:00 p.m.

11. Processing of personal data. Use of cookies.

11.1. In order to access and use the website, the Seller will process your personal data in accordance with the Data Processing Policy, which is an integral part of the terms and conditions of use of the website, which we recommend you consult in advance.

11.2. When you provide your telephone number and email address, you consent to being contacted by the Seller via these means. Telephone calls will be recorded for the purpose of identifying the Customer's needs, analyzing the quality of the services provided by the Seller, and improving them. You will be informed before the call begins and if you continue the phone call, we will consider that you have agreed to the recording of the conversation. If you do not agree to the recording, you can contact us through the other channels mentioned in the Contact section.

11.3. The Seller uses cookies to navigate the website. We recommend that you consult the cookie policy in advance.

12. Force majeure.

12.1. Neither party shall be liable for the total or partial non-performance of its contractual obligations if caused by a force majeure event. Force majeure is an unforeseeable event that is beyond the control of the parties and cannot be avoided.

12.2. If within 20 days of the date of occurrence of such event it does not cease, each party shall be entitled to notify the other party of the termination of the contract without either party being entitled to claim any damages from the other.

13. Applicable law. Acceptance of terms and conditions.

13.1. This document is subject to Romanian law. In the event of a dispute, the parties shall attempt to resolve it amicably, and only then may they appeal to the courts of Iași.

13.2. By browsing this website, you expressly accept the terms and conditions of use of the website.